Ongoing Reviews - Service Benchmark: Creating a Service Benchmark Set
Creating a Service Benchmark Set Overview
The purpose of this guide is to provide you with the instructions necessary to create a Service Benchmark Set.
- To view the IRESS Insights Video, please view the following link here. (Created by Anthony Derriscott on July 27, 2016)
Multiple Service benchmarks are grouped within Service Benchmark Sets, which are then used to examine and report on an individual client’s service levels. The generated benchmark reports show the expected benchmarked activities against the actual delivered actions.
How to Create a Service Benchmark Set
Service Benchmarks can be grouped by using Service Benchmark Sets.
- Select Xplan button, Administration Functions > Service Benchmarks
- Select Benchmarks Sets from the left hand menu
- Select Add
- Enter a Name for the Benchmark Set
- To add a Benchmark to this set, select it from the Benchmark dropdown lists, then select Add Benchmark
-
Visibility for this Benchmark Set can be set through the Visibility
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