Service Benchmarks Overview
The purpose of this guide is to provide you with the instructions necessary to create and use Service Benchmarks.
XPLAN offers client Service Benchmark functionality to measure the levels of service activity against a client. A Service Benchmark is used to check if a certain item (such as a Document Note) has been completed a set number of times.
Multiple Service benchmarks are grouped within Service Benchmark Sets, which are then used to examine and report on an individual client’s service levels. The generated benchmark reports show the expected benchmarked activities against the actual delivered actions.
Creating a Service Benchmark
The purpose of this guide is to provide you with the instructions necessary to create a Service Benchmark.
Further information on How to Create a Service Benchmark here
Creating a Service Benchmark Set
The purpose of this guide is to provide you with the instructions necessary to create a Service Benchmark Set.
Further information on How to Create a Service Benchmark Set here
Assigning a Service Benchmark
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Further information on Assigning a Service Benchmark here
Assigning a Service Benchmark Set
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Further information on Assigning a Service Benchmark here
Running a Service Benchmark
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Further information on Assigning a Service Benchmark here
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