Ongoing Advice Service Arrangement (OASA) Letters Overview

How do I merge OASAs?

1. Merge the client’s OASA via the FOFA Document Generator Wizard.
   
2. Review the merged OASA and update as required.
   
3. Update the client’s FOFA Data.
   
4. Record the OASA delivered to the client via a Note. 
   
   

1. Locate the master client’s (or entity’s) record in your XPLAN CRM.
   
2. Go to FOFA (FDS & Opt-in) > FOFA Document Generator.
   
3. In the Reports to be generated section, select the OASA letter required:
   
1. OASA Update letter
   
2. OASA Establishment letter
   
3. OASA Cancellation letter
   
   
   
   
4. In the General report options section, select the required options:
   
1. Scope of the report entities: This client only or All linked entities.
   
1. If the This client only option is selected, the client’s partner will be included
   
2. If the All linked entities option is selected, only entities paying FDS fees will be included (based on the CommPay data linked to the entity’s record)
   
2. Report output method: E-Mail or Letter.
   
1. If the E-Mail option is selected, the client’s address will not be displayed in the letter
   
3. Adviser instructions text: Yes or No.
   
1. Select No to hide (or exclude) the adviser notes in the merged letter(s).
   
   
   
   
5. In the OASA Letter - Report options section, select or enter the required details:
   
1. The fields displayed will be based on the type of OASA selected
   
2. How were the terms of the current Ongoing Advice Service Arrangement provided to the customer?: Statement of Advice or Ongoing Advice Service Arrangement letter.
   
3. When was it provided: Enter date.
   
4. When was it acknowledged by the customer? Enter date.
   
5. Authorised status to display in the report: Authorised Representative or Corporate Authorised Representative.
   
6. In the ‘Paid to’ column, show: Practice or Dealer.
   
7. OASA Quick Entry: Yes or No.
   
   
   
   
6. For an OASA Cancellation Letter, select the required options:
   
   
1. Reason for Cancellation: At the client’s request during review, Client declined two consecutive reviews, Client opt-out via renewal notice, Client failed to return therenewal notice.
   
2. Does the client’s portfolio include BT Capital Protection: Yes or No.
   
   
   
   
7. If you have selected Yes for OASA Quick Entry (Step 5f above), record (or update) the ongoing advice fees that will be paid by the client over the next 12 months under the OASA:
   
   
   
   
8. Click Next.
   
   
9. If you have selected No for OASA Quick Entry (Step 5f above), the Ongoing Advice Fees Sources page will be displayed:
   
1. Select the required Ongoing Advice Fee Sources:
   
   
   
   
2. The client’s holdings recorded in Client Focus will be displayed in the Assets (Filters applied) sections as selected in Step 8a.
   
   
3. For each holding, click the  icon to record (or update) the ongoing advice fees that will be paid by the client over the next 12 months under the OASA:
   
1. Alternatively, click Add to record a new holding for the client.
   
   
   
   
4. Click Save. The client’s ongoing advice fees for each holding will be displayed.
   
   
10. Click Next. The letter selected in the Details page (or screen) will be displayed.
11. Click Next (or click Previous to review and update the options selected).
    
12. Click Merge OASA Update Letter / Merge OASA Cancellation Letter / Merge OASA Establishment Letter.
    
13. The client’s OASA letter will be merged in the background. Click Ok.
    
14. When the client’s OASA has been merged, click the  icon to display the new system message.
    
15. Click Download Report to download the merged OASA letter.
    
16. Review the client’s OASA letter and update as required.
    
17. Save the OASA letter to your network.
    
1. This will enable you to attach the client’s OASA letter to a file note to record delivery 

Step 2: Review the merged OASA letter

1. Insert the dates relating to the client’s current ongoing advice service arrangement that you are seeking to renew (if applicable). You will need to insert these dates and change the text to black.
   
2. Update the Red text (with no highlight). This text needs to be updated (and the text changed to black) or deleted to suit the needs of the client.
   
3. Remove the adviser notes in red text with yellow highlighting.
   
4. Update the client’s details in the signature area of the Your acknowledgement section.
   
5. Save the updated OASA letter to your network.
   
1. This will enable you to attach the client’s updated OASA letter to a Note 
   
   

Step 3: Update the client's FOFA Data

1. Locate the master client’s (or entity’s) record in your XPLAN CRM.
   
2. In the Client Menu, go to FOFA (FDS & Opt-in) > FOFA Data.
   
3. Click Edit.
   
4. In the Details tab of the FOFA Details section, change the Opt-in Status to Pending Client Decision.
   
5. Click Save.

Step 4: Record delivery to the client

1. Locate the master client’s (or entity’s) record in your XPLAN CRM.
   
1. Alternatively, if you are recording the delivery of an FDS and Renewal Notice merged for a related entity, locate the related entity’s record
   
2. Go to Administration > Notes.
   
3. In the Document List section, click Add.
   
4. Select the required Type (FOFA) and Sub-type (OASA) from the dropdown lists.
   
5. Change the Date if required.
   
6. In the Subject field enter a short summary or description for the file note.
   
7. If required, enter detailed information in the text box.
   
1. This information can be formatted as required
   
8. To store the OASA letter delivered as an attachment with the Note:
   
1. Click on the Attachment tab.
   
2. Click Upload File.
   
3. Browse for and select the document to be uploaded, and click Open.
   
9. Click Save and Close.