Client Management - Client Searching: Advanced Search

Client Management - Client Searching: Advanced Search

Advanced Search Overview

The purpose of this guide is to provide you with instructions how to use the Advanced Search function of XPLAN.

  • To view the IRESS Insights Video, please view the following link here. (Created by Anthony Derriscott on Feb 19, 2018)

XPLAN stores client data within a powerful database, which allows for much flexibility accessing client details. Using the criteria search interface users can build custom searches, which can be saved for future use.

 

Quick Search is accessible on the application menu in all pages with XPLAN. By default it searches for client entities, however it can also be used to find other entities by:

  1. In the Search box on the application menu, click the icon, then select the entity type you want to search for from the menu. Quick search can search for the following entities:

    Icon

    Search type

    Client entities (see below)

    User entities

    Groups

    Document Notes

    Tasks by ID

    Tasks by Subject

    Suppliers

    Professional Advisers

    Referrers

    Insurance Policies (by policy number)

    Medical Insurance Policies (by policy number)

    General Insurance Policies (by policy number)

    Retirement Income Policies (by policy number)

    Superannuation Policies (by reference number)

2. In the Search box, type the search criteria, then press Enter.

 

Client Search Prefixes

When searching for Clients, by default the entered search term is used to search for clients by name. You can use the following prefixes to search using other client details: 

Search item

Prefix

Example

Client Unique ID

No prefix

2963 will find the client that has the unique ID "2963".

Telephone Number           

tel:

ph:

t:

tel:03 will find all telephone numbers containing "03"

Postcode

pcode:

pcode:3000 will find all clients with "3000" postcode

Street Address           

add:

a:

add:Collins will find all clients with "Collins" in their street details

Suburb          

sub:

s:

sub:melb will find all suburbs containing "melb"

Email 

em:

e:

em:iress will find all email addresses containing "iress"

Business Partner

business_partner:           

Returns all entities that have the searched entity as a Business Partner. Searching is by Entity ID.

For example, if Frank Black is a business partner of the Test Partnership, searching business_partner:[Frank Black's Entity ID] will return Test Partnership.

Client Online Access Username

coa:

coa:123456 will return the client with 123456 as their Client Online Access username

IOS

ios:

ios:xxx to search for clients whose linked IOS account code contains "xxx".

IPS External Account

ips:

ips:xxx to search for clients whose System Datafeed IPS External Account contains "xxx".

Client Focus Account

cfa:

cfa:xxx to search for clients whose System Datafeed Client Focus Account contains "xxx".

External ID

exid:  

exid:123456 to search for clients whose [Key Details] External Identifier field is 12345

 

To access criteria search

Advanced criteria searching can be accessed at any time by:

  • Clicking Advanced under the Quick Search bar.      

 

Advanced Search Criteria

List item must meet all criteria

The checkbox List item must meet all criteria can be used when a client may have multiple items in categories, such as two or more postal addresses.

With the checkbox unticked, AND criteria need to be met across the client's details as a whole, so a search for Suburb = Sydney AND State = Vic may return a result if the client has two addresses, one in Sydney and one in Victoria.

With the checkbox ticked, the criteria must be met within a single item, ie. The client must have an address that contains both Sydney and Vic. 

 

Data Exists

Data Exists option allows you to search for clients that have no data saved in a Field Group. For example, you can find all clients that have no Address data saved.

Other than the Entity field group, all Field Groups can be searched against. The Entity Field Group contains required information such as a client’s Entity ID, First Name and Surname, and all client entities will have data saved against the Entity Field Group.

 

Search using Dates

When using dates as criteria the follow information applies:

  • Choose an Operation with 'date' at the end, as these a specifically designed for date functions.
  • 'Equal Month', 'Older than Month', 'Less than Month' operations search only in the month field, and ignores day and year.
  • 'Older than' and 'Later than' are specifically designed to search for notes, although may be used elsewhere

Further information on Saved Search Criteria here

 

Save Search Criteria

When you have added in the required search criteria:

  1. In the navigation menu, select Save. The Save Search window opens.



  2. Set the following details for the Saved Search Criteria:

     
    • Name
    • Description
    • Permission - Set the visibility for the criteria
    • Available to Referrer Access - Controls the ability for referrers to run the search criteria
    • Publish Search Criteria - Tick this checkbox to publish this Saved Search Criteria using

  3. Click Save

 

Load Saved Search Criteria

Saved Search Criteria can be loaded by either:

 

Shortcut Link

  1. Under the Quick Search box, click Advanced.



  2. A list of Saved Search Criteria displays.
  3. Select a Saved Search Criteria

 

Client List

While accessing the client List:

  1. In the navigation menu, select Search > Load



  2. A list of Saved Search Criteria is displayed.
  3. Click the Name of a Saved Search Criteria.
  4. You can edit the criteria in a Saved Search Criteria on the Search > Criteria
  5. This page has the following buttons:
    • Search - Run a search using the current criteria
    • Add - Add additional criteria
    • Clear - Clear the current criteria but remain in the Saved Search Criteria
    • New - Open a new Saved Search Criteria
    • Save - Overwrite the open Saved Search Criteria with the current criteria
    • Save As - Save the current criteria as a new Saved Search Criteria. 

 

Searching Portfolio Data

  1. Click Add in the Advanced Search screen. A variety of different searching criteria displays.
  2. Select the Portfolio

  1. Select the portfolio Search Type to use.
  2. Fill in the search criteria.
  3. Click Add.

 

Searching Campaign Data

  1. Click Add in the Advanced Search screen. A variety of different searching criteria displays.
  2. Select the Campaign

  3. Open the expression by ticking the " ( " symbol checkbox.
  4. Select the campaign within which you would like to search by clicking on the Search icon, then enter in the name, or part name, of the campaign you wish to search.
  5. Select the Field you would like to search, then set the Operator and Value for the field.
  6. Close the expression by ticking the " ) " symbol checkbox.
  7. You can add further criteria to your expression by leaving the " ) " off from the first line and adding a second line using "AND" or "OR".
  8. Click Add.

 

Searching Invoice Data

  1. Click Add in the Advanced Search screen. A variety of different searching criteria displays.
  2. Select the Invoice

  1. Open the expression by ticking the " ( " symbol checkbox.
  2. Select the Field you would like to search, then set the Operator and Value for the field.
  3. Close the expression using the " ) " symbol 
  4. You can add further criteria to your expression by leaving the " ) " off from the first line and adding a second line using "AND" or "OR".
  5. Click Add.

 

Searching Payment Data

  1. Click Add in the Advanced Search screen. A variety of different searching criteria displays.
  2. Select the Payment

  1. Open the expression by ticking the " ( " symbol checkbox.
  2. Select the Field you would like to search, then set the Operator and Value for the field.
  3. Close the expression by ticking the " ) " symbol checkbox.
  4. You can add further criteria to your expression by leaving the " ) " off from the first line and adding a second line using "AND" or "OR".
  5. Click Add.

 

Searching Insurance Data

  1. Click Add in the Advanced Search screen. A variety of different searching criteria displays.
  2. Select the Insurance

  1. Select the type of insurance search to run.
  2. Depending on your selection you may need to specify further criteria.
  3. Click Add 

 

Searching Next Opt-In Dates

Learn how to create search criteria to located clients due for Opt-in and Fee Disclosure Statement.

  • To view the IRESS Insights Video, please view the following link here. (Created by Anthony Derriscott on Feb 19, 2018)

 

Searching Review Clients

Learn how to create search criteria to locate review clients.

  • To view the IRESS Insights Video, please view the following link here. (Created by Anthony Derriscott on Feb 19, 2018)

 

Search Syntax

Syntax searching allows you to manually build a search criterion using XPLAN syntax.

Further information on Search Syntax here

    • Related Articles

    • Client Management - Client Searching: Advanced Search - Advanced Search Criteria

      Advanced Search Criteria   List item must meet all criteria The checkbox List item must meet all criteria can be used when a client may have multiple items in categories, such as two or more postal addresses. With the checkbox unticked, AND criteria ...
    • Client Management - Client Searching: Advanced Search - Search Syntax

      Search Syntax Overview Syntax searching allows you to manually build a search criterion using XPLAN syntax. Click Add in the Advanced Search screen. A variety of different searching criteria displays. Select the Syntax Enter the Search Syntax Click ...
    • Client Management - Client Searching: Quick Search

      Quick Search Overview The purpose of this guide is to provide you with instructions on how to perform a Quick Search in XPLAN.  To view the IRESS Insights Video, please view the following link here. (Created by Anthony Derriscott on Feb 19, 2018) ...
    • Client Management - Search: Insurance Policy

      Searching for Insurance Policy Overview The purpose of this guide is to provide instructions on using the Insurance Policy Search function in XPLAN.  Insurance Policy searching can be conducted using the Advanced Search function, alternatively you ...
    • Client Management - Search: Portfolio Holdings/ Positions

      Searching for Portfolio Holdings/Position Overview The purpose of this guide is to provide instructions on using the Portfolio Position Search function in XPLAN.  The Portfolio Positions function allows you to search for portfolio positions across ...
    • Popular Articles

    • Wealth Axis Files - Naming Convention

      File Format: Date, Client Name, File Name Date - yymmdd E.g: 12 Sept 2013 - 130912 E.g: Undated - 010101 Client Names One Client / Only primary client (John Smith) E.g: Smith, J Two Clients (Primary and Secondary Client/Client and Partner) - Married ...
    • Wealth Axis Wizards - Overview

      Overview  This article is designed to help you effectively use the Wealth Axis Wizards in XPLAN. The key features of the Wealth Axis Wizards are: Integration with key modules such as Client Focus, Portfolios (IPS), Risk Researcher, WealthSolver and ...
    • New User Manual - Admin

      XPLAN and the Advice Process Overview Many advisers use the Advice to Client process to manage the advice process in their business. To enable participants to be able to relate to the different modules in XPLAN, this course is structured along the ...
    • Administration - Email: Setting up the Outlook Plugin

      Outlook Plugin - Overview  Outlook Plugin is a function available with XPLAN that allows you to quickly and easily save and record email correspondence in the XPLAN document library as a Note that is linked to a client or user entity. This allows for ...
    • XPLAN Workshop - XPLAN Client Setup

      Introduction Overview     Each practice deals with leads, referrals and potential clients differently. However, most practices have a system regarding the way client information is recorded and relationships with clients are managed. In this section, ...
    • Recent Articles

    • XPLAN Legislative Rates June 2022

      XPLAN Legislative Rates - June 2022 Legislative rates have been updated to reflect: 1. Social Security rates effective July 2022 2. AFSA Retirement Standard Benchmarks for the March Quarter 2022.  Social Security Rate Changes - July 2022 The rate ...
    • XPLAN: Task Notifications - Redirecting

      XPLAN: Redirecting Task Notifications XPLAN task notifications can be sent to your Email Inbox (e.g. Outllok, Gmail) to notify you if a task has been created, unactioned, is overdue or complete. If the task notifications cannot be turned off, then ...
    • XPLAN Version Enhancements - 18 November 2021 (Version 21.11.195)

      XPLAN Version Enhancements - 18 November 2021 (Version 21.11.195) Client Focus Digital Signature Notification will Honour the "Override from Address" when sent by Super User The notify signatories template configured in system settings > client focus ...
    • XPLAN Version Enhancements - November 2021 (Version 21.11.194)

      XPLAN Version Enhancements - November 2021 (Version 21.11.194) Client Focus New Current Residential Address Field A new field, current residential address, has been added to record a client’s current address. When entering the first address for a ...
    • XPLAN Datafeeds: HUB24 Enhancements (v4.3) 29 October 2021

      HUB24 Enhancements: 29 October 2021 HUB24 have released enhancements to their  XPLAN EPI 4.3 datafeeds, to be effective 15 November 2021. Below is the information directly from HUB24 on the enhancements. The Individual Holding extract is where the ...